Welcome to Snacky Bites. These Terms of Service (“Terms”) govern your use of our website and services when purchasing chocolates and freeze-dried fruits from our online store in the United Arab Emirates (UAE). By accessing or using our website, you agree to be bound by these Terms.

1. General Use

By using this website, you confirm that:

• You are at least 18 years old or using the website under the supervision of a parent or legal guardian

• You will provide accurate and complete information when placing orders

• You will not use the website for any unlawful or unauthorized purposes

We reserve the right to refuse service, cancel orders, or terminate accounts if these Terms are violated.

2. Products and Availability

Snacky Bites specializes in premium chocolates and freeze-dried fruits.

• All products are subject to availability

• We reserve the right to limit quantities or discontinue products at any time

• Product images are for illustration purposes; actual packaging may vary

We strive to ensure all product descriptions and prices are accurate, but errors may occasionally occur.

3. Pricing and Payment

• All prices are listed in AED (UAE Dirhams) and include applicable VAT unless stated otherwise

• Payments must be made through approved payment methods available on our website

• Orders will only be processed after successful payment authorization

In case of pricing errors, we reserve the right to cancel or adjust orders accordingly.

4. Orders and Acceptance

Once you place an order:

• You will receive an order confirmation via email or SMS

• This confirmation does not guarantee acceptance of the order

• We reserve the right to cancel or refuse any order due to:

  • Product unavailability

  • Payment issues

  • Suspected fraud or misuse

5. Delivery Policy

• We deliver within the UAE using trusted courier partners

• Delivery timelines are estimates and may vary due to external factors

• Customers are responsible for providing accurate delivery details

Snacky Bites is not liable for delays caused by courier services or incorrect information provided by the customer.

6. Returns and Refunds

Due to the perishable nature of our products:

• Returns are limited and only accepted under specific conditions (e.g., damaged or incorrect items)

• Customers must report issues within 24 hours of delivery

For full details, please refer to our Return & Refund Policy.

7. Order Cancellation

• Orders can only be canceled before they are dispatched

• Once shipped or delivered, cancellations are not permitted

8. Product Storage and Responsibility

Once delivered, responsibility for product care transfers to the customer.

• Chocolates should be stored in cool conditions (18–22°C)

• Freeze-dried fruits should be stored in airtight containers

We are not responsible for damage caused by improper storage after delivery.

9. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Snacky Bites and may not be used, copied, or reproduced without prior written consent.

10. Limitation of Liability

To the fullest extent permitted by UAE law:

• Snacky Bites shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services

• Our liability is limited to the value of the purchased product

11. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you agree to the collection and use of your data as described therein.

12. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the United Arab Emirates, including the UAE Consumer Protection Law (Federal Law No. 15 of 2020).

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on this page.

14. Contact Us

If you have any questions about these Terms, please contact us:

• Email: [Insert Email]

• Phone/WhatsApp: [Insert Number]

• Location: United Arab Emirates

By using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Thank you for choosing Snacky Bites